In addition to collecting visitor feedback, the touchpoint platform helps you track and document that negative visitor feedback has been addressed.

The dashboard displays any negative feedback from a visitor as a "Concern". Concerns are viewable on the "Survey" portion of your dashboard.

Click on "view all concerns" to see all open concerns in a list view. There will be two tabs at the top of the screen: "Resolved" and "Unresolved". Click on a concern to view detailed information regarding the visitor's feedback/concern.

Updating concern status - in addition to leaving comments related to the feedback and resolution can be done directly in the concern detail page.
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If you do not see concerns on your portal the setting may be turned off.
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To enable this setting, please email us at [email protected]