Striv360 will send emails to your users within your organization, for example:
- Invitations for members of your organization to activate their account
- Notifications when an organization member is recognized
- Other notification as configured in user settings
It is essential that emails sent by Striv360 are not blocked by your organization's email infrastructure. This page provides the details about the mail servers used to send emails so that you can ensure these emails are deliverable.
Ensuring Email Delivery
Every email that is sent by Striv360 will originate from the domain striv360.com.
Your email administrator must add striv360.com as a safe sender to your email host, otherwise people in your organization will not be able to receive account emails and will not be able to join your Striv360 program.
Your email administrator must whitelist this email origin server IP address to ensure that your organization does not reject Striv360 emails.
Verifying Email Origin
To prove that emails coming from striv360.com actually originate from Striv360, Striv360 uses the industry standard technology DomainKeys Identified Mail (DKIM).
Your email administrator should configure your mail host to verify the DKIM record of all Striv360 emails to ensure that you do not accept spoofed emails.
Email Client Spam Filters
Even if your mail host accepts emails from Striv360, it is still possible that email clients like Microsoft Outlook will mark an email as Spam or Junk. In this case, a person would have to check their Spam or Junk folder to find the email. If possible, your email administrator should centrally push a rule to all email clients adding striv360.com as a safe sender.
Work with your email administrator to add the striv360.com domain as a Safe Senders list in your organization's email client for all of your people.
Configuring Microsoft Outlook Clutter and Focused Inbox
To keep Striv360 emails from being lost in Microsoft Outlook Clutter, use the PowerShell Exchange Online Commandlet to create two transport rules:
> New-TransportRule -Name "Striv360 Emails Bypass Focused Inbox" -SenderDomainIs "striv360.com" -SetHeaderName "X-MS-Exchange-Organization-BypassFocusedInbox" -SetHeaderValue "true" -Comments "Striv360 email will go into the Inbox or Focused Inbox and not the Clutter or Other folder in Exchange Online"
> New-TransportRule -Name "Striv360 Emails Bypass Clutter" -SenderDomainIs "striv360.com" -SetHeaderName "X-MS-Exchange-Organization-BypassClutter" -SetHeaderValue "true" -Comments "Striv360 mail will go into the Inbox or Focused Inbox and not the Other view in Exchange Online"
Configuring Microsoft Exchange
With Microsoft Exchange, you can whitelist the Striv360 email domain using the Set-MailboxJunkEmailConfiguration cmdlet